The Altro Assurance

The Altro Assurance

The Altro Assurance of Customer Satisfaction is a unique expression of our commitment to you. We strive to be a high performance floor and wall manufacturer and supplier, in all aspects of supply, service and support. In Altro, you’ll find a partner who will add value and take total ownership from concept to completion.

“Altro were really supportive throughout the project. We felt in safe hands. We didn’t have to worry if there was a problem - Altro were always keen to help solve it.”
Penny Bayliss-Robbins, Artcare Team, Salisbury District Hospital, UK

Here are some of the ways in which the Altro Assurance will work for you…

Peace of mind

  • Established over 95 years
  • Global, leading, reliable manufacturer
  • Over 50 years' experience in floors and over 30 years' in wall cladding
  • Products tested to UK, European, American, Australian and New Zealand standards
  • BS EN ISO 9001:2008 compliant
  • Industry-leading, generous, no quibble guarantees
  • We listen to your requests and pioneer solutions
  • Value engineering: click here for more information about lifecycle costs

Technical support

  • Global Technical Services team
  • Expert solutions and information providers
  • Substrate and installation specialists
  • Supporting you from initial enquiry for the life of your product
  • Training schools, in-house and on-site, to promote best practice
  • Detailed installation instruction manuals available
  • Site visits to see a product in situ
  • Test areas to make sure a product meets your needs

“We put every member of our staff through the Altro training school as it’s such a good starting point to give them the right knowledge and the opportunity to see how things should be done”.
Justin Dorling, Sales Director, MGD, UK

Support and guidance for life

  • Highly trained global Altro consultants
  • Deal with one person, saving you time and hassle
  • Technical, product and market knowledge
  • Expert guidance on specifying, installing and maintaining our products
  • Drop in and see our products in London and Manchester (Link to page)
  • Reference sites, testimonials and case studies
  • Adding value to your project
  • Complimentary and no obligation project management
  • Specification / NBS writing see below
  • Cleaning demonstrations
  • Customer care centres for help before, during and after installation
  • Request samples by phone, email or online
  • Same day samples despatch and special delivery available
  • Global product availability
  • Global expert installers
  • Continuing professional development (CPDs)

Specifications

Let us take responsibility for your specifications – at no cost or obligation to you! We are always happy to either help you write your specifications or completely write them for you and take responsibility for them.

Contact us on 01462 489516 for information on or help with any of the below.

NBS Create

Save time and hassle and get it right first time by letting us use this new tool to create your specification for you. NBS Create contains project management sections and is built for BIM, so if you are unfamiliar with the software, we’ll do the work for you.

NBS Building and NBS Plus

We can write concise, technically accurate and up-to-date specifications for building projects for you using NBS Building and NBS Plus.

Altro safety floors, Altro smooth floors
NBS Plus model specification guides for Altro safety floors and Altro smooth floors are available in an NBS format as hard copy, on disk or online. These offer full guidance on completion of all aspects of a successful floor installation, from base preparation and underlays to jointing, coving and detailing. 

Resin flooring
NBS Plus model specification guides for M12 resin flooring are also available in an NBS format. We’re happy to produce written specifications for our range of resin floors if you wish.

Wall cladding and doorsets
NBS style specifications for Altro Fortis and Altro Whiterock wall cladding systems, plus standard and bespoke doorsets are also available.

Enhanced NBS Building specifications
Let us work with you to add further value to your specification with our Enhanced specification service. With this type of specification, we fully package all the components of your specification in one place to a much greater extent than with a standard NBS.

We can provide bespoke information about your choice of product in your specific application in your specific sector. This could include comprehensive detailing between transitions, the right accessories and contact information, technical diagrams, certifications, cleaning information for your environment and the contaminants in it, all relevant support materials, case studies, testimonials and samples.