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The Altro app - BETA test version

How it works

Welcome to our brand new Altro app. The Altro app is a new style web app and does not require downloading from the Apple App store or Google Play. All you need to do is simply tap or click the download  button below to view the app and add it to your mobile device.

The Altro app can be used offline, so you’ll have access to lots of information wherever you are. We’ll regularly update the content, so when you are online Altro app will automatically update if you are connected to the internet. If a newer version is detected by your device while you’re viewing the app you’ll get a prompt to refresh the page.

Tap the sections on the left to learn more.

Register now to re-order samples fast and view our technical information offline – use it anywhere you like!

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iOS users

  1. You’ll need to be online to download the app. When you tap the button to download, it will automatically open in Safari.
  2. You’ll see the content downloading at the bottom of your screen. This needs to reach 100% before you can add your home screen icon.
  3. To create your home screen icon tap the ‘Share’ button at the bottom of the screen. It looks like this:Share icon
  4. Tap the ‘Add to home screen’ button. The web app icon will appear on your iPhone or iPad home screen. It will now display as a standard app, without the need to open Safari.

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Android users

  1. You’ll need to be online to download the app. When you tap the button to download, it will automatically open in your web browser (usually Chrome).
  2. You’ll see the content downloading at the bottom of your screen. This needs to reach 100% before you add your home screen icon.
  3. To create your home screen tap the ‘Share’ button. It looks like this:  
  4. Tap the ‘Add to home screen’ button. The web app icon will appear on your device’s home screen. It will now display as a standard app, without the need to open your web browser.

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Windows phone users

  1. You’ll need to be online to download the app. When you tap the button to download, it will automatically open in your web browser.
  2. You’ll see the content downloading at the bottom of your screen. This needs to reach 100% before you add your home screen icon.
  3. To create your home screen tap the ‘Share’ button. It looks like this:  at the bottom of the screen in Edge, then click the pin to start
  4. The web app icon will appear on your device’s home screen. It will now display as a standard app, without the need to open your web browser.

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How to register

Why should I register?

Registering your details in the Altro App will allow you to select documents to download, which you’ll then be able to use when you’re offline. It will also remember your details for samples ordering, making the process faster for you.

  1. To register, tap the menu button in the top right corner of the app. It looks like this:   
  2. Tap the ‘Register’ option.
  3. Enter your information.
  4. Tap the ‘Register’ button at the bottom of the screen.
  5. You will receive a verification email to your specified email address.
  6. Follow the link in the email to verify your email address.
  7. Return to the app by tapping the icon on your home screen.

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Logging in

  1. Once you’ve registered, tap the menu button in the top right corner of the app. It looks like this.  
    Tap the ‘Login’ option.
  2. Enter the email and password that you used when you registered.
  3. Tap the ‘Login’ button at the bottom of the screen.
  4. If you want to download files or speed up the samples ordering process, you’ll need to log in at the start of your session.
  5. If you forget your password you can request a new one to be emailed to you.

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Ordering samples

  1. You’ll need to be online to order samples, so make sure you’re connected to the internet.
  2. Choose your product by navigating to floors, walls, doors or ceilings from the home screen and select from the list.
  3. Tap the plus icon displayed on each colour swatch to add to your basket. (If you’re offline the plus icon won’t be visible.)
  4. Tap the ‘Sample basket’ button at the bottom of the screen.
  5. You’ll be able to view everything you’ve chosen, and remove anything you don’t want.
  6. When you’re ready tap the ‘Next step’ button to enter your details.
  7. Fill in the form with your information. Remember, if you’ve logged in this will already be done for you.
  8. Tap ‘Place sample order’ to complete your order.
  9. You’ll get an email to confirm and we’ll process your request.

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Downloading files to use offline

  1. You’ll need to have registered and logged in. You’ll also need to be connected to the internet.
  2. Choose your product by navigating to floors, walls, doors or ceilings from the home screen and select from the list.
  3. Scroll down the screen, past all the colour options, to see the files we have listed for your chosen product.
  4. Tap the toggle switch next to the file you want to use offline.
  5. Once you’ve activated the switch for a file, it will be available when your device is offline. Depending on your device there may be a limitation to the amount of storage you have. For both Apple and Android, if your app is added to the home screen the storage should be unlimited, but will still depend on what space you have available on your device.
  6. To remove a file, simply untoggle the switch, but you’ll need to be connected to the internet and logged in.

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How to use offline

  1. Once you have fully downloaded the app you will be able to use it without an internet connection. It will automatically detect if you are offline.
  2. Offline, you can still view all the products and colour options as well as any files you’ve downloaded. You won’t be able to order samples, download files, register or log in until you connect to the internet again.

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