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Altro customer satisfaction award finalist

Altro are pleased to announce we are a finalist at the Institute of Customer Service annual UK Customer Satisfaction Awards for the NEC Customer Feedback Strategy Award.

The UK Customer Satisfaction Awards is the only customer service awards run by the professional body for customer service.

The awards recognise organisations and individuals that have implemented successful customer service strategies. Organisations from across the UK can enter one of 13 categories and will be judged by industry experts, business leaders and academics. The awards ceremony takes place alongside the Institute's industry-leading Annual Conference.

The NEC Customer Feedback Strategy award recognises any organisation that has a customer feedback strategy that has led to an improvement in customer satisfaction and performance. Key indicators that judges looked for included how easy organisations make it for customers to provide them with feedback and how they closed the feedback loop. Entrants needed to display a clear commitment to feedback and engaging their customers to help improve their service offering.

The UK Customer Satisfaction Awards ceremony is being held at the London Hilton Park Lane Hotel on the evening of 1 March 2016.

Photo by Pete Stevens

Posted: 30/11/2015 00:00:00 by Chris Edwards-Thorne | with 0 comments