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At a glance; how we support you

Altro offer support through every stage

Pre-installation

  • Site visits
  • Opportunity for trial areas
  • Altro Samples Express service
  • Project management from start to finish with all stakeholders; we will work with your term contractor and architects to save you time, money and hassle
  • Altro and NBS specification writing
  • Information on legislation including slips and trips, CDM, DDA and hygiene
  • Issue based CPDs and presentations to support decision making
  • Technical and product literature and detailing diagrams
  • A wide range of case study reference sites and testimonials

During installation

  • On-site assistance and quality audit
  • Dedicated technical hotline, Service Excellence Manager and local sales consultants
  • Contact details for local flooring and walling installers for you to obtain competitive Altro installed prices
  • Efficient delivery from a UK manufacturer with UK distribution outlets

Post-installation

  • Slip testing and cleaning demonstrations
  • Operations and maintenance packs to meet your CDM requirements
  • Peace of mind with Altro guarantees and The Altro Assurance
  • We ask for your feedback so we can make continuous improvements
  • Joint PR and marketing opportunities

Minimum downtime

Downtime costs you money, so you want to keep it to a minimum when replacing flooring and wall cladding. Our products and installation techniques are designed to minimise downtime and cause the least disruption to busy kitchens. Refurbishment is not something you want to do very often, so you need floors and walls that last. Ours are manufactured to perform to a high standard over a long period of time.