Voice Of The Customer
Our Voice of the Customer programme launched in March 2008 and was designed to establish what you, our customers, really think of Altro. Prior to this, customer visits to Letchworth were sporadic; however, we are now averaging between five and ten customer visits a month.
During the visit, customers are encouraged to express their views on both Altro and the flooring industry in general. We take the opportunity to ask for feedback on anything from sales and marketing to our service and products, and you can see how that feedback has influenced the way we operate in The Story So Far. Each visit includes a tour of our manufacturing facility, which is usually regarded as a highlight of the day.
"Please pass on my thanks to all of the Altro team for making our day so interesting and informative. Next time I see a roll of Altro flooring I will have a greater appreciation of the effort that goes into making it!
Between you all, you have a great team spirit and pride in the company that shines through - you can't buy that, it takes a lot of effort and skilled management from the top down."
Andrew Burr, Sykes & Sons
"We had a fantastic day at Altro, the hospitality was excellent, and all the staff members we met made us feel very welcome indeed, we felt the visit was a huge success, it also gives us a greater understanding of the product, we were both very impressed by the whole operation and the development for the future, have passed on my comments to my manager outlining the vast range of flooring types and how we can perhaps use them in the future.
Once again a big thank you to all at Altro."
Brian Gormley, Enfield Homes
If you would be interested in visiting us here in Letchworth as part of our Voice of the Customer programme, please send an email to Terry Oakley.
We understand that not everyone is able to come and visit us here in Letchworth, but this doesn't mean that we still can't hear feedback from everyone, so if you would like to comment on anything to do with how we operate at Altro, please let us know on the Talk To Our CEO page.